Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund (unless otherwise noted on your invoice). We will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.). We do not refund any shipping costs associated with any order unless it is a direct result of an error made by American Flags Express.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Any returns must be pre-approved by the American Flags Express staff within 30 days of delivery and will be subject to a 10-15% restocking fee. Returned merchandise must be in completely new, unused and undamaged condition in order for customer to receive a refund.
SHIPPING
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Most orders ship within 24 hours via the shipping option you chose, Monday through Friday.
Of course you're welcome to call our office to arrange special shipping if you do not see the option you'd like on our website:
American Flags Express - Butler Wisconsin
Hours: 9am - 5:30pm M-F CST
(262) 783-4800
WARRANTY DISCLAIMER
All products made by Seller are inspected before shipment. If any goods prove to have been defective in material or workmanship at time of shipment, and a claim is made by buyer in the manner set forth below, Seller will repair or replace the goods, at Seller's sole option. Unless otherwise agreed by Seller in writing, Seller makes no warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. In no event shall Seller be liable to buyer for incidental or consequential damages.
STATUTE OF LIMITATIONS
Any action for breach of contract of sale must be commenced by buyer within one year after the cause of action has accrued.
CLAIMS
Claims for shortages, defects, and non-conforming goods must be made by buyer in writing within thirty (30) days of receipt of the goods, and no claims made after the expiration of such period will be entertained or allowed. Such writing shall state with particularity all material facts concerning the claim then known to buyer. Buyer shall hold the goods complained of intact and duly protected until further notice from Seller. Buyer shall in no event return any goods to Seller unless expressly authorized to do so in writing by Seller. Buyer shall pay all costs of return shipment.
DELAYS
All orders are accepted by Seller upon the express understanding by buyer that Seller shall not be liable for delays in delivery of the goods or inability to deliver the goods caused by or due to inability to obtain transportation, equipment, or material, or by reason of fires, floods, storms, embargoes, actions of any military or civil authorities, whether legal or de facto, strikes, labor difficulties, riots, lock out, acts of God, or other similar or different circumstances beyond the control of Seller.
FREIGHT
All costs of freight, transportation, or mailing, unless prepaid, and all demurrage charges shall be paid by buyer. Buyer shall also pay for all increased freight rates whether prepayment for freight rates has been made or not. Likewise, if freight charges have been prepaid and the actual freight charges are less than quoted, buyer forfeits the difference. However, if freight charges are more than quoted, Seller will absorb the difference.
WAIVER
A waiver by Seller of any breach by buyer shall not constitute a waiver by Seller of any other breach by buyer.
DELIVERY
Delivery of the goods by Seller to the carrier at the point of origin shall constitute delivery of the goods to buyer and thereafter the shipment of the goods shall be at buyer's risk. All claims and allowances for damage to the merchandise incurred in transit must be filed against and presented to the carrier by buyer. Goods sent by mail are insured at cost of buyer.
PAYMENT
Prices and terms of payment are shown on the applicable acknowledgments and/or invoice forms. Terms are from date of invoice and not from date the goods are received. No extra dating. All payments shall be made in U.S. dollars. Any amounts past due are subject to a service charge of 1-1/4% per month on the unpaid balance, unless applicable laws require a lesser charge. Custom screen printed banners and flags are subject to variation in quantity. All orders subject to 10% variance. Order accepted only on the basis that final invoice will reflect actual quantity delivered and customer agrees to accept and pay for overruns. All prices subject to change without notice.
DIES, TOOLS AND PATTERNS
Charges made for dies, tools and patterns are part of the purchase price of the goods and do not convey ownership to buyer. All dies, tools and patterns remain the property of Seller, unless otherwise agreed by Seller in writing.
COLLECTION
Buyer shall, in the event that affirmative action is required on the part of Seller to collect the amount owing to Seller by buyer, pay the Seller all costs of collection including reasonable attorneys' fees.
American Flags Express
12615 W Custer Ave
Butler, WI 53007
(262) 783-4800